(Open the Settings window and select Apps > Apps & Features, then select the app and click Uninstall.) If your CD/DVD drive stops working immediately following the installation of a new software program, try uninstalling that new program and see what happens. Likewise, installing new software on your computer can sometimes cause conflicts with existing hardware and software. It could be caused when you install another app.(Open the Settings window and select Update & Security > Windows Update > View Update History >, Uninstall Updates.) If your CD/DVD drive stops working immediately after a Windows update, you may want to try uninstalling the update. The regular Windows updates that Microsoft forces on your system can sometimes cause unexpected problems. You can find several good ones in the Microsoft Store online. You’ll need to download and install a DVD playback app. So, if you’re trying to play a DVD movie on your Windows 10 PC, it simply won’t work, at least not right out of the box. Believe it or not, Windows 10 does not come with a DVD player program installed. You don’t have the right playback software installed.Likewise, if you try to play or record a Blu-ray disc in a regular DVD drive, that won’t work either. If you have a CD-only drive and insert a DVD disc, it won’t work. Try a different disc and see what happens. Sometimes it’s not the drive, but the disc. If your Windows 10 computer includes a CD or DVD drive, there are several issues that can cause it to stop working or appear to stop working. What do you do if your computer’s CD or DVD drive quits working? Fortunately, it’s often an easy fix. How to Fix a DVD or CD Drive That’s Not Working Driver Support/ knowledgebase/ How to Fix a DVD or CD Drive That’s Not Working.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.
Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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